Have Questions?
What types of digital products do you offer?
We offer a variety of digital products including eBooks, printable templates, digital art, ‘thank you’ cards, planers and more.
I didn’t receive my download – what now?
Sometimes your order confirmation email (with the download link) might sneak into your spam or promotions folder – especially if it’s your first time purchasing from us.
Here’s what to check:
📂 Spam or Junk folder
📨 Promotions tab (if you’re using Gmail)
🛑 Make sure your inbox isn’t full
Still nothing?
No stress – just email us at [help@cybercraftedtreasures.com] and we’ll send your files manually within 24 hours.
💡 Tip: Mark our email as “not spam” to receive future downloads and updates instantly.
How can I place an order?
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
How long does shipping take?
Shipping times quickly on your email adress.
Can I return or exchange a digital product?
What is your return policy?
Thank you for your interest in our digital products. We would like to inform you that due to the nature of digital products, such as downloadable files and software, we do not offer returns once a purchase has been made.
Unlike physical products, digital items are immediately available for download and use upon purchase. Once a file has been downloaded, it cannot be “returned” in the same way a physical product can be.
Our policy aims to protect intellectual property rights and ensure fair use of our products. To minimize any risk, we encourage you to carefully review the product description, available information, samples, or demo versions before making a purchase.
Thank you for your understanding, and please feel free to contact us if you have any questions prior to your purchase.
How do I download my purchased products?
After completing your purchase, you will receive a confirmation email with a download link. You can also access your downloads from your account on our website.
What should I do if I have trouble downloading my product?
If you encounter any issues downloading your product, please contact our customer support team at help@cybercraftedtreasures.com and we will assist you promptly.
How to print our PDF files on your printer at home or work?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
How can I contact customer support?
You can reach our customer support team by emailing help@cybercraftedtreasures.com or through the contact form on our website. We strive to respond to all inquiries within 72 hours.
What if the download link has expired?
If your download link has expired, please contact our customer support with your order details, and we will reactivate the link.
Do you charge VAT?
Yes, VAT is charged according to the billing country and applicable regulations.
Can EU business customers get VAT-free invoices?
Yes. If you are a business customer from the EU and provide a valid VAT number at checkout, VAT will be automatically removed after successful validation (Reverse Charge applies).
What about customers outside the EU?
Customers from non-EU countries are not charged VAT. All sales to non-EU countries are considered exports of digital services and are zero-rated.
How can I enter my VAT number?
You can enter your VAT ID in the dedicated field during checkout. Make sure it is a valid EU VAT number.
What if my VAT number is not validated?
If your VAT number cannot be validated automatically, VAT will be charged as standard. You may contact us for manual verification and adjustment.
Contact Us
Here’s how you can contact us for any questions or concerns.
